Each month, PRTC shines a light on one of our passengers to learn why
that person chooses to ride public transportation, how long he or she has
been using PRTC’s services and what we can do to improve that person’s
commute. Check out this month’s Rider Spotlight below.
Mrs. McClaude uses the Wheels-to-Wellness program to travel to her dialysis appointments.
Rose L. McClaude
Customer Profile - March 2014
In spring 2013, Rose L. McClaude, 84, was spending $50 each week on transportation to and from her dialysis appointments. Now, thanks to Wheels-to-Wellness, she spends only $18 per week.
“It’s the best thing since sliced bread,” said Mrs. McClaude, while undergoing dialysis at DaVita Healthcare Partners Inc., in Woodbridge. “It’s the best thing that could ever happen to me.”
Mrs. McClaude is an amputee who lives at the River Run senior apartments, just 1.7 miles away from DaVita, and undergoes dialysis three times a week. She said that through the Wheels-to-Wellness program, Yellow Cab of Greater Prince William has created a “standing order” to automatically pick her up on the mornings of her appointments and that the drivers are polite and almost always on time.
Born in Raleigh, N.C. and a resident of Northern Virginia for 40 years, Mrs. McClaude said she has heard only positive comments about Wheels-to-Wellness from other participants.
“I haven’t heard of anyone who isn’t satisfied,” she said. “First of all, you save money and who doesn’t like that in this economy?”
Wheels-to-Wellness is a tremendous benefit to many DaVita patrons, agreed Kathy Trombly, a Social Worker at DaVita. There are independent transportation companies that charge $30 for a round-trip, which means that patients who receive dialysis three times a week spend $90 on transportation alone each week. Because dialysis is a priority, patients with limited incomes are forced to cut back on food, medicine and other necessities, Mrs. Trombly said.
As soon as she learned about the Wheels-to-Wellness program, Mrs. Trombly said she was anxious to share the news with other DaVita staffers and patients.
“It really has a huge, huge impact on the patient’s well-being and quality of life. It’s almost become part of my admissions process,” she said, explaining that she now asks all new patients if they need transportation, and if they would they be interested in a $3 cab ride.
She estimates that 55 of her patients, or about 40-45% of all the patients she works with, are Wheels-to-Wellness patrons.
“I just can’t even tell you what a difference it’s made to these patients,” she said.
Interested in having your story spotlighted? There’s no minimum
time that you must have been riding with PRTC! As long as you ride
with us at least occasionally and are willing to submit a photo, you qualify! If
you’d like to be featured in Rider Spotlight, contact Christine
Rodrigo at (703) 583-7782 or at crodrigo@OmniRide.com.