Each month, PRTC shines a light on one of our passengers to learn why
that person chooses to ride public transportation, how long he or she has
been using PRTC’s services and what we can do to improve that person’s
commute. Check out this month’s Rider Spotlight below.
Jorge uses OmniLink and the Cross County Connector to get to school, work and the mall. He found the OmniLink Teen Summer Pass to be especially valuable.
Customer Profile - December 2013
As a student at New Directions Alternative Education Center, Jorge Bello must find a way to get from his home in Lake Ridge to the Manassas school every day. This past summer when he attended summer school, he learned of an easy and inexpensive way to take care of his travel needs: the OmniLink Teen Summer Pass.
Jorge, 17, said he heard other students talking about the pass, which provides three months of unlimited local bus rides to those ages 13 – 19 for $30. He immediately saw the value of paying once and not having to worry about having enough money for a round-trip daily fare for the next three months.
The Teen Pass was easy to use, Jorge said, because the Cross County Connector bus stops next to New Directions, and it also allowed him to travel on OmniLink buses to Potomac Mills Mall and to his job at the Quantico Commissary.
“I needed that bus,” he said, noting that if he hadn’t been able to use public transportation, his parents would have had to rearrange their schedules in order to take him to and from school.
Although the 2013 Teen Summer Pass program ended in August, Jorge is still using PRTC buses. He now buys a Day Pass for his travels and was happy to learn that a Weekly Pass also is available.
“It’s pretty convenient,” he said of the local bus service, although he wishes there were a Cross County Connector bus stop closer to Lake Ridge. Currently he walks from his Lake Ridge home to the McCoart County Complex in order to catch the bus. He acknowledged that he could use an OmniLink bus and transfer to a Cross County Connector bus, but he figures that would take just as long as walking to the nearest bus stop.
Jorge’s investment in the Teen Summer Pass was rewarded when he took the time to fill out an online PRTC survey and won a $50 Visa gift card. The Teen Summer Pass survey is designed to get feedback from users and make improvements to the program.
Because the Teen Summer Pass is convenient and budget-friendly, don’t be surprised if Jorge and many other teens buy one again in 2014.
Interested in having your story spotlighted? There’s no minimum
time that you must have been riding with PRTC! As long as you ride
with us at least occasionally and are willing to submit a photo, you qualify! If
you’d like to be featured in Rider Spotlight, contact Christine
Rodrigo at (703) 583-7782 or at crodrigo@OmniRide.com.